Web Site 101: How To Know If Your Web Site Exposes You To Claims

How to know if your website exposes you to claims

Be aware that websites containing a chat room, bulletin board or any other type of interactive exchange that can be viewed by others exposes you to a greater risk of litigation.  Libel as a liability risks can be reduced by exercising editorial control and performing edits before content is posted.

If you subcontract control over your chat room, bulletin board or other interactive exchange, you should transfer all liabilities to your subcontractor via written contract.

Be aware that websites containing the following types of content can expose you to a greater-than-average risk of litigation:

  • Children’s interest
  • Entertainment/games
  • Law/legal
  • Cultural arts
  • Insurance
  • Software for downloading
  • Financial
  • Medical
  • Travel
  • Religious
  • Commentary/editorial
  • Sports
  • Adult
  • News
  • Instructional
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Categories: Tech Articles and Information

Customer Service Procedures That Can Prevent Claims

Do your customer service procedures measure up?

It may seem irrelevant or unnecessarily protective, but you would be surprised how easily a claim can be made due to poor customer service practices. Or worse, claims of quality customer service being essentially derailed because of insufficiently trained staff, improper risk management procedures or no contingencies in place that could easily avoid these situations.

Here are a few helpful ideas:

  • Formal customer complaint resolution procedures is by far one of the most significant ways to protect your company from claims under professional liability insurance.
  • Have a customer notification plan in place in the event of you discontinue a service or support.
  • Customer or service support information should include your company’s email, website, customer site visitation address, fax, in-house repairs and toll free and after-hours numbers.
  • 24/7 availability for emergencies.
  • Have a formal plan to inform and address  all customers of any bugs, anomalies, problems, etc. discovered in your services.
  • Have a formal product recall plan in place for defective products.
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An Internet Company’s Insurance Needs

The protection Professional Liability (Errors and Omissions Liability) insurance provides

Internet companies that provide website design, hosting and other services need Professional Liability insurance, also known as Errors and Omissions Liability,. This coverage protects against the growing number of lawsuits that are arising out of alleged failures of their technology products and services. Internet Liability insurance, which is yet another name for Professional Liability insurance, is a safeguard to protect Internet business owners.

The number of Internet companies providing website design and hosting services has increased exponentially in the past few years, making Internet liability insurance an increasingly important coverage to have. Due to the unique exposures of these Internet companies, a good Professional Liability insurance program should provide specialized coverage for intellectual property violations such as copyright and trademark infringement in addition to computer virus attacks. These risks must be taken into account by website designers and hosting companies when they select their Professional Liability insurance carrier.

Contact us with your questions about Professional Liability (Errors and Omissions Liability) insurance or to receive a quote tailored to your company’s needs.

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Categories: Errors & Ommissions, Professional Liability, Reports

Computer Consultant Insurance Needs

The number of computer consultants in the job market and the need for affordable professional liability (errors and omissions liability) insurance for computer consultants has mushroomed with the technology explosion.

Computer consultants are vulnerable to the types of lawsuits that are covered by Professional Liability (Errors and Omissions Liability) insurance. The failure of their technology services and products to perform can result in lawsuits for negligence and breach of warranty. Professional liability insurance covers computer consultants commonly named in lawsuits alleging that their negligent acts, errors, and omissions have resulted in economic damages to their clients when the technology products and services fail. Computer consultants who bear these risks out of their business or personal assets face unacceptable risks. A good Professional Liability (Errors and Omissions Liability) insurance policy can provide computer consultants with peace of mind.

General Liability Insurance

In addition to Professional Liability insurance, computer consultants should also have a good General Liability Insurance policy to protect their business.

Find out how much Professional Liability (Errors and Omissions Liability) Insurance for information technology companies can cost for you.

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Categories: Errors & Ommissions, General Liability, Professional Liability, Reports, Tech Articles and Information

Technology Insurance

Understanding the risks to your business

Professional Liability InsuranceInformation technology companies have unique Professional Liability (or Errors and Omissions Liability) coverage needs. Most IT companies such as computer consultants, software designers, intranet designers, web site developers, and computer programmers sell technology products and services that are used by their clients in the running of their businesses.

Technology insurance, such as computer consultant insurance or software developer insurance, is needed when a failure of hardware or software products or services provided to clients can result in critical mistakes being made. Such errors can result in lost income and litigation, as well as business failure. Professional Liability insurancecan protect software and hardware products and services that often control key business functions such as office automation, database management, word processing, intranets, accounting and billing, e-commerce, websites, production equipment, etc.

Protection from other risks

Information technology companies also face unique lawsuit exposures for intellectual property violations. Technology insurance, such as software developer insurance or computer consultant insurance, can protect from special personal injury issues involving privacy issues and computer virus attacks. Many of the miscellaneous policy forms may not be suitable to protect against these unique exposures to lawsuits. As a result, the better insurance carriers offer customized policy forms to provide for these specialized Professional Liability insurance exposures.

Due to the litigation risks cited above, a Professional Liability or Errors and Omissions Liability policy offers the most important protection for information technology professionals as their biggest risk exposure is the resulting economic damages from their negligent acts, errors, and omissions arising from the sale of their technology products and services.

Contact us if you have questions about Professional Liability insurance  or for quote.

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Categories: Reports

Errors and Ommissions Insurance vs. Professional Liability Insurance

Have you ever wondered if Errors and Omission’s insurance is the same as Professional Liability insurance? If so, you’re not alone. In recent years, the terms Errors and Omissions Liability and Professional Liability have been used interchangeably. However, this was not always the case. Historically speaking, Errors and Omissions Liability insurance differed from Professional Liability insurance in both covered causes and covered consequences.

In covered causes, intentional acts or decisions were intended to be covered by a true Errors and Omissions Liability policy, which protected against any act, error, or omission. Contrast this with a true Professional Liability insurance that only protected against negligent acts, errors, or omissions.

In covered consequences, as a general rule, Errors and Omissions Liability insurance included coverage for bodily injury, property damage, personal injury, and advertising injury. This is because General Liability policies often excluded the professional services exposure. A perfect example of this is in the context of medical professionals who must have coverage for bodily injury malpractice to their patients.

The historical distinction between Errors and Omissions Liability insurance and Professional Liability insurance no longer applies. All Errors and Omissions Liability and Professional Liability policy forms must be analyzed to determine the true scope of coverage.

Contact us if you have questions or want a quick quote on Professional Liability (Errors and Omissions Liability) Insurance.

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Categories: Reports